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TravelGrid Marketplace (referred to as "TravelGrid," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Notice outlines how we collect, use, and safeguard your personal information, along with your rights and how you can exercise them. We may collect your personal data directly from you, through independent sellers or partners ("Partners"), or via your interactions with our website, mobile application, or branch counters while using TravelGrid Marketplace services.
We process your personal data for various purposes, as detailed below, along with the legal basis for doing so.
When you use our services, purchase products/services from our Partners, or make inquiries, we process your personal data to:
To support these purposes, we may collect your name, phone number, email address, and date of birth (if required). We also retain records of our correspondence and transactions, which may support future dealings or contracts.
When visiting our website, we may collect:
This information helps us improve the platform experience and tailor content and offers from our Partners to user needs. We also use cookies to enhance usability. For details, please review our Cookie Policy, available on our website.
If you apply for a position with TravelGrid (the platform operator), we process the personal information you provide, including:
This data is used to assess your qualifications and suitability. If hired, relevant information will be processed for legal and employment-related purposes. More details on employee data usage are outlined in our internal data policy.
TravelGrid offers a whistleblower hotline for employees, customers, Partners, and other stakeholders to report serious issues such as misconduct or safety violations related to the platform or its Partners. Reports can be made anonymously or with identifying details. If personal data is submitted, it will be used strictly for the purpose of investigating the report. If a person (including a Partner) is the subject of a report, data related to the issue may be processed and shared with the appropriate authorities if required. We may also collect relevant input from others as part of the investigation.
Your information is used to:
We retain client and inquiry-related data for up to five years after the last interaction unless laws require longer retention (e.g., financial records).
We analyze visitor and transaction data in aggregate to improve platform performance and usability. Website logs are reviewed and purged regularly, at least once per year.
Personal data submitted during recruitment is used only for hiring evaluation. If you are not selected, your data will be deleted within six months, unless legally required otherwise. Employee records are kept for five years following termination, unless specific needs dictate a longer period.
TravelGrid takes your privacy seriously and has implemented both technical and organizational safeguards to protect personal data. These include:
Your personal information is not sold or shared with third parties for marketing purposes. However, to complete your transactions and enable the Partner to fulfill your order, we must share necessary details (e.g., name, contact details, delivery address, order specifics) with the specific Partner you purchased from.
In specific situations, we may also disclose your data to regulatory or legal authorities when required by law or necessary for investigations.
In accordance with applicable data protection laws (including GDPR, where applicable), you have the right to:
If you are the subject of a whistleblower report, you may request access to the report details, but the identity of the reporter will not be disclosed.
For any privacy-related requests or questions, please contact our support team or reach out via the contact methods listed on our website.
TravelGrid remains dedicated to protecting your personal data and handling it responsibly, in compliance with all applicable privacy laws and standards.